Shipping Policies
We make every effort to ship orders out the same day. Shipping cutoff is 4 PM Eastern Time (2 PM Mountain Time) Monday through Friday. Custom orders requiring reconditioning often require a 2-5 day lead time unless otherwise agreed upon.
All weekend orders and all orders placed on Fridays after 4 PM Eastern Time (2 PM Mountain Time) will be processed the following Monday or the next available business day (in the case of federal holidays). Please call or email us if you would like to receive a guaranteed delivery time before placing your order.
Items under 150 pounds ship via UPS, USPS, and FedEx. And we contract with shipment expediters to offer same-day delivery in certain regions. Contact us for details.
All freight orders ship through common carriers sourced through our freight broker. Most freight orders require additional lead time for palletizing, crating and scheduling logistics.
To ship an order on your account please contact us before you place the order or specify that when placing the order online.
Shipping insurance is optional on any order under $1,000 and must specifically be requested. All orders over $1,000 require insurance, a signature or both.
Free ground shipping applies to orders of $100 or more shipping to the Continental US. We will ship by UPS Ground, USPS, FedEx Ground or equal.
International orders and orders to Alaska, Hawaii, US Protectorates (Puerto Rico, Guam, US Virgin Islands, etc), Canada, and other international locations are subject to all applicable shipping, duty, and customs costs.
Expedited orders including Next Day Air are still subject to reconditioning and handling times. Next Day Air orders placed on Friday after 4 PM Eastern Time (2 PM Mountain) and on Saturday and Sunday will be delivered the following Tuesday unless otherwise agreed upon. Please contact us for delivery guarantees.
Due to high volume turnover and inventory subject to local sale, customers will be notified of any order discrepancies relating to inventory levels.
We will work with any constraints and requests to ensure you get the product when you need it.
Cancellations
Orders may be canceled prior to shipment. However, once a tracking number is generated the order is considered to be shipped and will need to be returned using the “Returns” policies below. Cancellations must be provided in written form (E-mail acceptable). Custom orders are not cancellable and buyers are liable for all charges associated with their order up to the cancellation point.
Returns
All returns must be approved by American West Surplus and will be given an RMA (Return Merchandise Authorization) number. Orders are subject to a 25% restocking fee. Customers have 30 days from the date of receiving a product to return it in its original condition. If an item is damaged, American West Surplus must be notified immediately upon receipt to begin a claim. Items being returned must be packaged to carrier standards to prevent damage. American West Surplus reserves the right to refuse damaged returns. Under certain circumstances, custom builds and specifically agreed upon orders may not permit returns.